Vision
At the heart of ML's Digital vision lies a commitment to empower patients with seamless, personalised, and compassionate communication. We envision a patient communication platform that transcends organisational boundaries, bringing together the expertise and resources of our organisations to revolutionise healthcare interactions.
Our platform will serve as a beacon of patient-centric care, harnessing the power of technology to enhance engagement, foster trust, and ultimately improve health outcomes.
Mission
Empowering healthcare through seamless digital communication, NHS Activate envisions a future where every patient experiences personalised, timely, and efficient interactions. By integrating advanced technology, dedicated professionals, and innovative processes, we aspire to transform the healthcare communication landscape, ensuring every patient feels informed, supported, and valued at every step of their healthcare journey.
Benefits
- A platform that enables healthcare providers to communicate with patients in a personalised, timely, and scalable manner.
- NHS activate leverages the power of chatbots, personalised videos, and cloud-based telephony.
- Includes a professional NHS operated call centre which uses local phone numbers to increase assurance for patients.
- Includes NHS back-office services such as data management, IG, PMO, clinical safety.
- Delivers tailored messages that inform, educate, motivate, and empower patients to take an active role in their health and wellbeing.
- Utilises interoperability to connect to NHS national systems and Gov.Notify to ensure that automate the end to end process minimise costs.
- Provide analytics and feedback to healthcare providers, to help them monitor and improve their communication strategies and outcomes.
Patient-Centricity
Every aspect of our platform is designed with the patient's needs at its core.
Seamless Integration
By integrating the infrastructure and resources of our organisations, we ensure a cohesive experience.
Personalization
We recognize that every patient is unique, with individual preferences and circumstances.
Multichannel Accessibility
We offer a diverse array of communication channels, including text messages, personalized videos, and more.
Empowerment Through Education
Beyond traditional communication, our platform serves as a vehicle for patient education and empowerment.
Continuous Improvement
We are committed to ongoing innovation and refinement, continually seeking feedback from patients and healthcare providers.